Shop Now Get App
Privacy & Data Protection

Privacy Policy

At Real Pandit, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, store, and share your data.

Introduction

This Privacy Policy explains how your information is handled when you use the Real Pandit website, mobile application, or any of our related services ("Platform").

By accessing or using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services.

1. Company Information

  • Company Name: Real Pandit
  • Registered Address: D/219, D Block, Sector 63, Noida, Uttar Pradesh
  • Email: support@therealpandit.com

2. Information We Collect

To provide a smooth and personalized experience, we collect different types of information depending on how you interact with our Platform.

2.1 Personal Information

When you create an account, book a service, or communicate with us, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Postal address
  • Date of birth, where applicable
  • Gender, optional
  • Profile photograph, optional
  • Religious preferences or service preferences, if voluntarily shared
  • Login credentials

For registered priests or service providers, we may also collect:

  • Government-issued identity documents
  • Address proof
  • Qualification or experience details
  • Bank account information for payouts
  • Profile information and verification documents

2.2 Booking & Service Information

Whenever you book a religious service or connect with a Pandit through our Platform, we may collect:

  • Type of puja or religious service
  • Preferred date and time
  • Service location
  • Ritual requirements or special instructions
  • Communication related to your booking
  • Reviews, ratings, and feedback

2.3 Payment Information

To process payments securely, we may collect:

  • UPI details
  • Bank account information
  • Payment transaction details
  • Billing information

Payment information is processed through trusted payment partners. We do not store complete debit or credit card details on our servers.

2.4 Device & Usage Information

Whenever you access our Platform, certain information is collected automatically, including:

  • Device model
  • Browser type
  • Operating system
  • IP address
  • Device identifiers
  • App version
  • Language preferences
  • Pages visited
  • Time spent on the Platform
  • Search activity
  • Crash reports and diagnostics

2.5 Location Information

With your permission, we may collect:

  • Precise GPS location
  • Approximate location based on IP address

This helps us connect you with nearby Pandits and improve service availability.

2.6 Information from Third Parties

We may receive limited information from trusted partners such as:

  • Payment gateways
  • Identity verification partners
  • Analytics providers
  • Advertising partners
  • Social login providers, if you choose to sign in using Google, Apple, or other supported services

3. How We Use Your Information

We use your information to operate and improve our services.

To provide our services

  • Create and manage your account
  • Confirm and process bookings
  • Connect users with verified Pandits
  • Facilitate online consultations and religious services
  • Process payments and refunds
  • Provide customer support
  • Send booking confirmations and service updates

To improve the Platform

  • Personalise your experience
  • Recommend relevant services
  • Understand user preferences
  • Improve existing features
  • Develop new products and services
  • Analyse usage trends

For security and compliance

  • Verify user identity
  • Prevent fraud and misuse
  • Detect suspicious activities
  • Maintain platform security
  • Comply with applicable laws and regulations

To communicate with you

We may send:

  • Booking notifications
  • Service reminders
  • Account alerts
  • Promotional offers, only where permitted
  • Important policy or security updates

You may opt out of promotional communications at any time.

4. How We Share Your Information

We respect your privacy and do not sell your personal information. However, we may share information in the following situations.

With Service Providers

When you book a puja or consultation, relevant information may be shared with the assigned Pandit, including:

  • Name
  • Contact number
  • Service details
  • Location
  • Booking preferences

This information is shared only to complete your requested service.

With Trusted Business Partners

We may work with trusted third-party providers who help us operate the Platform, including:

  • Payment processors
  • Cloud hosting providers
  • Customer support partners
  • Analytics providers
  • Communication service providers

These partners are required to protect your information and use it only for authorised purposes.

Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations
  • Respond to lawful government requests
  • Enforce our Terms of Service
  • Protect our users, business, or public safety
  • Investigate fraud or security incidents

5. Data Security

Protecting your information is one of our priorities.

We use industry-standard security measures, including:

  • Secure encryption during data transmission
  • Encrypted storage where appropriate
  • Secure servers
  • Access controls
  • Authentication mechanisms
  • Regular security reviews
  • Internal privacy and security practices

While we take reasonable steps to safeguard your information, no online system can guarantee complete security.

6. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Maintain your account
  • Resolve disputes
  • Meet legal and regulatory obligations
  • Prevent fraud

When information is no longer required, we securely delete or anonymise it.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your account
  • Withdraw consent where applicable
  • Opt out of promotional communications

You may also contact us if you have any concerns about how your data is handled.

8. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep you signed in
  • Improve website performance
  • Understand user behaviour
  • Deliver a better browsing experience

You can manage cookies through your browser settings. Disabling cookies may affect certain Platform features.

9. Children's Privacy

Real Pandit is intended for users who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected unintentionally, we will take reasonable steps to remove it.

10. Third-Party Services

Our Platform may contain links to third-party websites or integrate third-party services.

We are not responsible for the privacy practices or content of those external platforms. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Whenever we make significant changes, we will update the "Last Updated" date and notify users where appropriate.

Your continued use of the Platform after the revised policy becomes effective signifies your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact us at:

13. Your Consent

By accessing or using the Real Pandit Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.